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This is a modern age we live in. It is an age of World Wide Web Networks, digital medium and social sites. We use the wonders of GPS, real time conversations and the youth of today can type as fast as they talk. In fact this very post is brought you by a combination of the above. It is truly an age of information. That said, some people do not deserve to be here and should be released back into the wild to hunt wild boars, graze on grass and maybe get mauled by a bear. I admit I’m not the smartest person in the world, make mistakes or have an off day, but seriously the number of people I honestly think don’t deserve to part of society is steadily growing. The reason for this post is to enlighten you dear friends out there of the type of people I have to deal with. Yes these are comical situations but they honestly come from personal experience which I now wish to share with you. These are not exaggerations, these are actual human responses. Please enjoy the list of reasons why a small number of you make sure IT support hate you all. ************** Me: Can I take your Roll number? User: Where can I find that? Me: It should be on your account book or statement User: I don’t see it Me: Do you have a Sort code and Account number then? User: Where’s that? Me: Top left of your statement User: Sort code? Is that the one next to the Roll number? ************** User: My PC’s not working, it’s just has no power Me: What happens when you press the power button? User: Is that button on the front? Me: yes User: Oh! I pressed it and it just started working! ************** User: I’ve forgotten what my username is Me: What’s your name? User: Where can I find that? ************** User: Can you help? we’re got a problem with the mouse Me: What’s the problem? User: We can’t catch it. Me: ….. why are you calling IT support? User: Someone said to call if we have a problem with mice Me: Call pest control. ********** Me: Ok to test this I need you to unplug the phone from the line User: Ok I’ve done it Me: No, I need you to unplug the phone from the line User: I told you! I just did it! Me: ……….. what am I talking to you on? User: Oh! You mean you want me to unplug the phone from the line. *click* ********** User: I just unplugged my PC (Desktop, not laptop) and it turned itself off! (…and you decided this was a problem IT support could fix?) ********** Me: Can you try pressing Ctrl+Alt+Del User: Which button is that? Me: No, the Ctrl, Alt and Del keys at the same time User: Oh OK, which one is the Alt Key? Me: The one with ‘Alt’ on it. ********** Me: Have you tried turning it off and on? User: Of course I have! //Run command /Uptime SYSTEMNAME SYSTEMNAME has been up for: 42 day(s), 8 hour(s), 22 minute(s), 22 second(s) (No, no you haven’t.) ******** Me: ok the PIN is 4758 User: 4578? Me: No, 4758 User: Oh… 4857? Me: I’ll it say again, 4.. 7 ..5 ..8 User: So that’s 4418? (Screw it) (Logs on the User’s PC and types PIN myself) ********* User: The printer’s leaving ink marks on the paper Me: Yeah it could be broken User: I don’t think so. It’s never done that before. (User logic: It’s never been broken, so therefore it will never break) ********* And finally the Golden star for Fail. The user has failed to remember their password so I reset it and give her a default one. Me: Ok if you enter that new Password, that should allow you to change it User: OK, I’m on the screen now…. What do I put in for the username: Me: Your username User: Ok… and what do I put in for the password? Me: That password I just gave you User: OK, now it’s asking me for a new password. Where can I find that? Me: You just choose what you want to the new password to be and enter that. User: You can’t tell me what the new password is? Me: No, you have to choose one yourself and enter it. User: That’s not very helpful, I don’t know what the new password is. Me: It can be anything you want it to be that no-one else knows, that’s how passwords work. User: One sec, I’ll ask the person next to me if they know (over the call) Hey Mike, what’s should I put for my password? Mike: Not sure, call IT support and get them to help you User: He says you should know it Me: Look, just put in “Password1234” for your new password User: How do you spell Password? Me: P-a-s-s-w-o-r-d User: OK, how do you spell 1234? Me: 1, then 2, then 3 and then 4. User: oh, you mean the numbers 1234? Me: Yes User: Oh finally it’s let me in! You guys should do something about these difficult systems. *this ACTUALLY happened* There are many more examples but these are some of the more memorable ones that make me lose faith in humanity. Now if you'll excuse me I'm going to go cry myself to sleep. |